Principles.

The code of conduct says what applies. This page says how we work when you approach us — so that you know beforehand what you are letting yourself in for.

• You decide what happens. You decide what you tell us and what you do not. We always agree next steps and the involvement of other services with you. We do not act over your head.
• We do not question your account. Where a boundary lies is decided by the person whose boundary it is. We do not look for evidence, weigh up blame, or ask what you could have done differently.
• What you tell us stays with us. We pass on nothing you confide in us. The only limit is where someone is in acute danger — and even then we tell you what we are doing.
• Speaking up costs nothing. You need neither a reason that is serious enough nor words that are already sorted. Those who have only observed something are in the right place with us too.
• We act when it is necessary. We address people about their behaviour, get help, accompany you home, or, if in doubt, end an event.
• We know our limits. We are trained, but we are not therapists, doctors or legal advisers. We accompany you to where people can do that, if you want us to.

What we do not do

We pressure no one into reporting to the police, into a conversation with the accused person, or into therapy. We keep no lists of those affected and conduct no investigations. And we promise nothing we cannot keep.